Help and Support
Logs
If you are having problems with TV Rename or maybe someone on the forum has asked you about the content of your log file you have a couple of options…
If you are happy navigating through the windows file structure the log file (TVRename.log) can be found in: -
\Users\<username>\AppData\Roaming\TV Rename\log\
However, if you are uncomfortable doing this there is a handy entry in the Help menu (Help>Log).
This will either “tee” the log data (as it happens) into a new window so you can read it or copy the relevant bits for pasting in a forum message.
To use this feature click Help>Log first and then run the action (a Scan for example) you wish to monitor/capture.
Optionally, if you wish to view the entire log file clicking the View Full Log button in the bottom right corner of the window will open the file in Notepad.
More detailed information about the logs can be found in the Technical Guide.
The TVDB
Whilst not actually a part of TV Rename; The TVDB or more specifically The TVDB’s database provides the data (using its API) supplying TV Rename with the relevant details about the shows it’s monitoring.
If the API is down TV Rename will not be able to add shows to your library or perform updates to it.
The quickest way to check is to follow the link below which will give you the current status of the API along with other useful information.
http://www.isitdownrightnow.com/api.thetvdb.com.html
If you are having trouble with a particular show it may well be the show name that is causing the problem.
“Doctor Who” for example, can variously be called “Dr. Who” or “Dr Who” in the filenames which aren’t recognised by TV Rename.
In a case like this it is a good idea to visit The TVDB to check how they name the show.
Questions, Issues and Bugs
Your starting point for discussing any questions, issues and bugs should be the TV Rename Forum. Here you can search to see if the question or issue has been raised before, if you can’t find a solution to your conundrum just create a “NEW TOPIC” and ask away.
A number of people (including the developers) keep a “weather eye” here, it shouldn’t be too long before you get a response.
If you’ve found a bug that has been verified, please make sure it has been raised on the GitHub Bug Tracker. Once it’s there it will definitely get the developers attention (and hopefully a quick response). If requested please pack up your configuration files and send them to us, this will help with the diagnosis (see the “Technical Guide” for details).
For security reasons it is advisable to only send the package to the person helping you with your problem.
New Ideas and Feature Requests
If you have an idea for a great new feature you can post it on our “Idea Wall” (as well as discussing it in the forum). Apart from suggesting new features, the Idea Wall lets you comment and vote on other ideas and suggestions.
What are “the developers” thinking?
Good question… It’s one I quite often ask as well!
There are a couple of places you can look to find out.
Firstly, there is TV Rename itself. Hidden away in the Options>Preferences General tab is a “Mode:” drop down which is probably set to “Production”. Changing this to “Beta” will make a new Beta menu appear between Tools and Help. This menu will give you access to functionality that is being developed for future inclusion.
Note: If you change the mode to “Beta”, you may find that you start to get alerts for new test versions (Betas and Release Candidates) of the software. If you’d like to try a newer version that may still have a bug or two then please go ahead and do the upgrade, otherwise setting “Mode:” back to “Production” will stop the alerts.
Additionally, for a longer term view of what’s going on you can visit the “Roadmap” which will give you a high level view of whats planned for when.
What can I do to help?
Another good question! So far we’ve only really talked about us helping you, lets talk about you helping us.
The team that looks after TV Rename is very small, just one core developer and one guy looking after the website. They volunteer their time and expertise to bring you a tool that works to enhance your television entertainment.
Any time you can donate to help out is very much appreciated, whether you can code in C# using the .NET Framework or spot an HTML/CSS markup issue or a simple spelling mistake or grammatical error at 100m or even just keep an eye on the forum and help out when others get stuck, it all helps improving what we think is already a great tool.
Seriously, if you can help out please let us know (in the forum)!